The Reef House Boutique Hotel and Spa has won the title of the best Five Star Luxury Accommodation in Australia at an awards ceremony held in Darwin last week.
The adults-only wellness resort in Far North Queensland overlooks the beach at Palm Cove and directors Malcolm Bean and David Horbelt said it was a great honour for the boutique hotel to win the Gold Australian Tourism Award.
The pair paid tribute to the staff and said it reflected the strong customer service focus of General Manager Wayne Harris and his hand-picked team of 75.
“The Reef House vision to provide the best luxury tropical escape based on exclusiveness, experiences, service and memories is resounding with guests who flood TripAdvisor with positive reviews praising the way The Reef House staff make them feel,” Mr Bean said.
“Our repeat visitation has soared to 25 per cent with guests who want to be pampered while they take time out for rest, relaxation and rejuvenation in a place where they know the staff by name.
“The secret to our success is a new model for hotel business with a high staff to guest ratio that allows our absolute obsession with customer service to make every guest feel like a VIP while they are on holiday.”
Mr Horbelt said The Reef House offers more than 21 inclusions available to guests such as cocktail making classes, beachfront yoga and a Pool Butler serving sorbet by the pool.
“Malcolm and I are very proud of The Reef House’s success after a 13-year journey together redeveloping a historic Australian hospitality gem into a luxury tropical beach getaway that retains its proud history as Palm Cove’s first hotel,” he said.
